CERLINTH MOOR LLC is committed to providing convenient and reliable pet toy delivery services. This shipping policy applies to pet toys and related products purchased through our official website, with delivery primarily covering the United States. By submitting an order, you acknowledge and accept the following shipping and delivery terms.
- Delivery Coverage
We currently primarily offer delivery services within the United States. Deliverable areas are determined by the address options displayed on the website’s checkout page. Delivery may not be available—or may require additional time—for certain remote areas, special addresses, or locations with restricted logistics services.
- Order Processing Time
Once payment is successfully processed, we will arrange for order review, product preparation, packaging, and shipment.
Order processing time: Typically 1–3 business days.
Business days: Generally exclude Saturdays, Sundays, and U.S. federal holidays.
Special circumstances: Processing times may be extended during promotional events, periods of high order volume, stock shortages, or other exceptional situations.
Order processing time and transit time are calculated separately. Order confirmation does not indicate that the package has been handed over to the logistics carrier.
- Transit Time
Estimated transit time for orders within the United States is typically 3–7 business days after shipment. Actual delivery time depends on the shipping address, carrier schedules, weather conditions, and other uncontrollable factors.
The timeframes mentioned above are estimates only and do not constitute a guaranteed delivery date. Delivery may take longer for remote areas, during holidays, or in the event of logistics disruptions.
- Logistics and Delivery Partners
To ensure safe and timely delivery, we may select appropriate third-party logistics and delivery partners based on the delivery region, package type, shipping costs, and service availability. These partners include, but are not limited to:
USPS (United States Postal Service): Provides mail and package delivery services within the U.S.
UPS: Provides package shipping, delivery, and tracking services.
FedEx: Provides domestic package shipping and delivery services.
Other qualified logistics carriers: Delivery arrangements are made based on specific order requirements.
The actual carrier used depends on the logistics service employed for the specific order. We reserve the right to adjust our logistics partners based on operational needs.
5. Shipping and Delivery Fees
Shipping costs for your order will be calculated and displayed at checkout based on the items, delivery address, and applicable shipping services. If the website offers free shipping or other shipping promotions for eligible orders, the terms published on the website shall apply.
Unless otherwise explicitly stated at checkout, customers should verify the cost of items, shipping fees, and applicable taxes before submitting an order.
- Shipment Tracking
Once an order has shipped, we will provide the tracking number or relevant inquiry details to the customer as soon as the information becomes available from the carrier.
Due to system update delays by the carrier, tracking status may not appear immediately. Customers can check the status of their packages on the carrier’s official website. Please contact us for assistance if tracking information has not been updated for an extended period.
- Delivery Address and Responsibility
Customers are responsible for providing an accurate and complete delivery address, postal code, and contact information when placing an order.
Please contact us promptly if delivery fails due to an incorrect or incomplete address, or if the customer fails to receive the package in accordance with the carrier’s requirements. For packages that can be redelivered or returned, we will assist in handling the matter based on the specific circumstances, carrier regulations, and applicable laws.
In the event of lost packages, delivery irregularities, or unauthorized delivery, we will conduct a reasonable investigation with the customer and the carrier, and resolve the issue in accordance with applicable laws and the relevant terms of the transaction.
- Delivery Delays and Force Majeure
Deliveries may be affected by severe weather, natural disasters, traffic disruptions, public health events, peak holiday shipping volumes, carrier operational issues, or other events beyond our reasonable control.
In such cases, the actual delivery time may exceed the estimated timeframe. We will make reasonable efforts to assist in checking order status and providing necessary delivery information, but estimated delivery times are not to be considered unconditional guarantees of delivery.
- Damaged or Lost Packages and Incorrect Items
If the pet toys you receive are damaged during transit or are incorrect, or if the package has not arrived after the estimated delivery period, please contact us as soon as possible and provide your order number along with necessary photos or other relevant information. We will investigate the issue based on the specific circumstances and provide a reasonable resolution in accordance with the website’s return and refund policy, carrier regulations, and applicable laws.
- Order Cancellation and Shipping Changes
If you need to cancel your order or modify the delivery address, please contact us as soon as possible before the order is shipped. Once an order has entered the processing stage or been handed over to the logistics carrier, we cannot guarantee that a cancellation or address change can be fulfilled.
Returns, refunds, and the handling of related shipping costs for orders that have already been shipped will be processed in accordance with the return and refund policy published on the website.
Thank you for choosing CERLINTH MOOR LLC!