CERLINTH MOOR LLC (hereinafter referred to as “we” or “the Company”) values the privacy of our customers and the protection of their personal information. This Privacy Policy applies to the processing of information when you visit, browse, or use our website, or purchase pet toys and related products. This policy outlines how we collect, use, store, protect, and share your personal information, as well as how you can exercise your privacy rights.
- Information We Collect
We may collect the following information when you visit our website, create an account, place an order, or contact us:
Personally Identifiable Information: Name, email address, phone number, and billing address.
Delivery Information: Recipient’s name, delivery address, and other information required for order delivery.
Order Information: Purchased pet toys, order number, transaction amount, order status, and return records.
Payment Information: Payment method, transaction status, and information required for payment processing. Sensitive payment information, such as bank card details, is typically handled by third-party payment service providers.
Device and Browsing Information: IP address, browser type, device information, pages visited, cookie data, and website usage records.
Customer Communication Information: Information you provide to us via email, contact forms, or other customer service channels.
- How We Use Personal Information
We may use the collected information for the following purposes:
Processing orders, collecting payments, shipping, delivery, returns, and refunds.
Sending you order confirmations, delivery notifications, and important service-related information.
Responding to customer inquiries and resolving issues related to products, orders, and after-sales service.
Improving website functionality, product presentation, the shopping experience, and customer service.
Detecting and preventing fraud, unauthorized transactions, and other security risks.
Sending product updates, promotional offers, and marketing information, subject to appropriate authorization or as permitted by law.
Complying with applicable laws and regulations and fulfilling relevant legal obligations.
- Cookies and Similar Technologies
Our website may use cookies, pixel tags, and similar technologies to remember user preferences, maintain shopping cart functionality, analyze website traffic, and improve the browsing experience. You can manage or delete cookies through your browser settings. Disabling certain cookies may affect the proper functioning of some website features. For technologies involving advertising or cross-context behavioral advertising, we will handle matters in accordance with applicable laws and relevant authorization requirements.
- Sharing and Disclosure of Personal Information
We do not sell your personal information as an ordinary commodity. To operate the website and fulfill orders, we may share information to the extent necessary with the following service providers:
Payment service providers: For processing payments, verifying transactions, and preventing fraud.
Logistics and delivery partners: For order shipping, delivery, and tracking of logistics status.
Website hosting and technical service providers: For website operation, maintenance, and security.
Data analytics and marketing service providers: To assist in analyzing website usage or conducting marketing activities, to the extent permitted by law.
Legal and regulatory authorities: To disclose relevant information when required by law, legal process, or when necessary to protect legitimate rights and interests.
Relevant third parties must handle personal information in accordance with their service obligations and applicable laws. Their own privacy policies may also apply to the relevant services.
- Protection of Personal Information
We implement reasonable technical, administrative, and organizational measures to reduce the risk of unauthorized access, disclosure, alteration, or loss of personal information. However, as internet transmission and electronic storage methods cannot guarantee absolute security, we cannot promise that information will be completely free from security risks in all circumstances.
- Information Retention Period
We retain personal information only for the period reasonably necessary to achieve the purposes described in this policy, fulfill contractual obligations, resolve disputes, meet accounting and tax requirements, or comply with applicable laws. Upon the expiration of the retention period, we will delete, destroy, or anonymize the relevant information in accordance with applicable laws, except where continued retention is required or permitted by law.
- Your Privacy Rights
Depending on the laws applicable in your region, you may have the right to:
Request to know what personal information we collect and use.
Request access to, correction of, or deletion of your personal information.
Request a copy of your personal information, where applicable by law.
Object to or restrict certain personal information processing activities.
Withdraw previously given consent, without affecting the lawfulness of processing based on consent prior to the withdrawal.
Opt out of certain targeted advertising, personal information sales, or sharing activities (where applicable). …appeal our decision to refuse processing a privacy request, where permitted by law.
To exercise these rights, please submit a request using the contact information provided in this policy. We may need to verify your identity before processing your request and will respond within the timeframe required by applicable law.
- California Consumer Privacy Rights
For consumers protected by California consumer privacy laws (including applicable provisions of the CCPA/CPRA), we provide applicable privacy rights as required by law. These include the right to know, access, correct, and delete personal information, as well as the right to opt out of the sale or sharing of personal information under relevant circumstances.
Do Not Sell or Share My Personal Information
Where applicable, you may submit an opt-out request via the privacy request portal on our website or by emailing us at:
We will not unlawfully discriminate against you for exercising the privacy rights granted by applicable law. We limit the use and disclosure of sensitive personal information in accordance with applicable law.
- Children’s Privacy
Our websites and products are intended for general consumers and do not target or knowingly collect personal information from children who have not reached the age of consent for digital privacy purposes. If we discover that we have collected personal information from children requiring special legal protection without appropriate authorization, we will take reasonable steps to delete or otherwise handle such information in accordance with applicable law.
- Links to Third-Party Websites
Our website may contain links to third-party payment services, logistics tracking pages, or other external websites. When you visit these websites, your information may be subject to the respective third party’s privacy policy. We have no control over the privacy practices of third-party websites and recommend that you review their policies before using them.
- Updates to the Privacy Policy
We may revise this privacy policy due to business adjustments, changes in website functionality, or updates to laws and regulations. Revised policies will be posted on this page, and the effective date will be updated. For material changes requiring separate notice or consent under the law, we will take appropriate measures in accordance with applicable law.
Thank you for trusting CERLINTH MOOR LLC. We remain committed to handling your personal information in a transparent, reasonable, and responsible manner.